FAQ
Q: How long will it take to fulfill my order?
Please allow 3-7 business days for your order to be fulfilled and shipped. The current owner has a whole entire toddler (if you know, you know) and is going to grad school full time, so she works as fast as she can!
Q: My wick is really short and won't stay lit, what should I do?
This happens very rarely, but if it does, you are now a candle surgeon. Here's how to perform emergency surgery:
1) If the wick is too short to burn, extinguish the flame and let the wax dry completely. When the wax has hardened, take a pair of needle-nosed pliers and very gently wiggle and tug the wick until it reaches the desired length. Make sure that it's still firmly attached to the wick clip at the base of the container. If you pull the wick out completely by accident, don't panic! Just stick it back into the slot formed by the wax and secure it back into the wick clip at the base of the candle.
2) If that doesn't work and the wick still won't stay lit, contact me and I'll get you taken care of!
Q: I have a favorite scent from another business; is there any way you could make me a candle with that scent?
I can absolutely try! Realistically, I can get my hands on just about any fragrance oil. Not all--but you'd be surprised!
Q: Why do you use candle tins and not glass?
Speaking as someone who doesn't throw away pickle or spaghetti sauce jars because I don't like throwing away glass, it was very important to me to offer containers to my customers that can be refilled and reused. Glass is not a viable option because the more you heat it, the more you temper it--and the more you temper it, the more likely it is to crack or even shatter. Glass is extremely fragile and can only be used once; many consumers also burn candles all the way to the bottom, allowing the glass to completely explode. I wanted to cut down on all that waste (and prevent fire hazards) by providing options that my customers could actually invest in that would last them beyond the use of the candle itself.
Q: Why are the wax melts so soft?
After months of research and testing several different waxes, I still wasn't happy with the scent strength of the wax melts I was making. I finally decided to try a really soft wax with a lower melting point, and it has the best scent throw I've ever tried! It may be soft and a little messier to clean up, but it's worth it for me because the scent fills my whole house. I would even argue that the scent throw is stronger than the candles and are a great option for someone who wants a super strong fragrance.
Q: Where did the name Little Wing come from?
When I was pregnant with my son, I made a Spotify playlist of sweet/wholesome songs that I wanted to listen to when I was in labor. Little Wing by Jimi Hendrix happened to be playing on the speaker when my son made his grand entrance into the world; the song has been super special to us ever since.